WARRANTY

Our Classic MediCrystal® Mats come with a 2-year warranty, the longest in this industry.

We cover all other new MediCrystal® and ThermoGem™ products with a 1-year warranty. 

Our factory-refurbished products come with a 6-month warranty.

If you can find a better warranty than ours, show us the reference from another company's website, and we will match it. Additionally, we'll extend it by three months beyond their terms.

When there is an issue, we will replace your mat or controller free of charge, usually within a few days of your request.

Shipping and return shipping is free for warranty issues.

After the expiration of the warranty, we will take care of any necessary repairs at a minimal cost.

Our product warranties cover home use only. They do not apply to professional or commercial use. Please contact us if you plan to use our product in a spa or massage studio.

You also have an option to purchase a 5-year warranty for home use. Please email us if you are interested. 

We provide excellent customer service and a lifetime trade-in commitment to safeguard your investment.

Even if your product's warranty has expired or it is damaged, it still holds significant value.