About us
ABOUT US
MediCrystal LLC features innovative and high-quality products made from the certified Natural Amethyst, Tourmaline, Jade Crystals, Agate gems, Bian-Stone (Sibin Pumice), ceramics, and rocks.
All products are animal-free, cruel-free, vegan, with artificial human-made leather and suede. We source all crystals from fair trade mines and peaceful origins, primarily in South America.
Having started as a family-run American company back in 2015, we nowadays became the world's most recognized brand of the heated stone products helping people to find their way to health and wellbeing in all countries on the planet.
We integrate the Traditional Chinese and Eastern Medicine and Alternative Practitioners' techniques with the most advanced modern Western Science achievements to get the best healing heated stone products in the world.
Our technologies are Red and Far Infrared Light, Deep Impact Heat with Warmed Stones, EMF-free Advanced Heating Systems to Warm Up Crystals, Negative Ions, Pulsed Electromagnetic Fields (PEMF), Adjustable from 1 to 30 Hz Frequencies Magnetic Pulses, Schumann Resonance, and others.
We do our best to make people's life more healthy, convenient, and enjoyable, providing the highest quality products at affordable prices and stand behind with the most reliable customer service.
If you are a veteran or active Military personnel, please remember to use a military discount. God Bless Our Troops! Thank you for ensuring the freedoms!
We are praying for protection for all of the doctors and nurses right now! Please contact us for a professional discount.
If you have health or financial need, please contact us for our charity programs or deeply discounted special offers.
You are welcome to our family of more than fifty thousand happy users!
Please look through our Warranty and Trade-In, Refunds & Trial, Shipping & Returns, policies below.
WARRANTY
We cover all new MediCrystal® and ThermoGem™ products with the 1-year warranty.
Our Classic Amethyst Mats and Amethyst-Tourmaline ones with triangular windows design come with the 2-year warranty, the longest in this industry.
Whether the problem is with the mat or the controller, we will provide you with a free replacement as soon as possible, usually within several days after you contact us.
Shipping and return shipping is free for warranty issues.
After the warranty expires, we take care of any repairs, at minimum cost.
Our warranties are for home-use and do not cover professional or commercial use. Please contact us if you are going to buy our product for your spa or massage studio.
You can also buy a 5-year extended home use warranty.
It costs around 40% of the retail price for classic mats and 50% for the mats with additional functions like PEMF or Photons. Please, ask us if interested.
We know that some competitors falsely advertise 3 or 5 years warranties, however if you read the terms in small letters, you find out that the warranty is "paid" after the first year...
We do not play games. Our warranty is always three months longer than any of our competitors.
Our longest-in-industry warranty ensures that you are getting the best coverage for your mat.
We will beat any competitor's warranty period on the comparable product at any time. If you find a more extended warranty, please provide us with a reference from another company's website, and we will match it or even furnish you with a 3-months extension on top of their terms (if you buy the mat during holidays season).
We additionally protect your investment with top-notch customer service, risk-free trial policy, and lifetime trade-in commitment.
So even if your product's warranty expired, or it is damaged, it still has significant value!
RISK-FREE PURCHASE POLICY
You have 45 days to try our MediCrystal Mats, Heating Pads, and other hot stone products purchased directly from us on MediCrystal.com within a grace 45 days period.
Using our heated stone products is an enjoyable process. Most customers feel benefits just after the first session; other folks need to accommodate to crystals pressure and start to enjoy it after several weeks.
If the mat does not work for you, you do not need to make such a significant investment.
We protect your purchase with NO-RISK "Love or Send Back" 45-days Policy.
If you do not feel comfortable, do not like the product for any reason, or just changed your mind, you may return any new item purchased from us within 45 days of delivery for a full refund.
If you need to return the product, please contact us by e-mail Support@MediCrystal.com for Return Authorization and return shipping label.
Try the mat RISK-FREE!
It's an excellent chance to test drive an expensive Heated Crystal Infrared, Photon, or PEMF Mat paying only for shipping and keep the product if it works or send it back if it doesn't.
However, there is a couple of restrictions.
We cannot accept returns of damaged or contaminated products or those used with pets or smoke environments.
Please make sure you keep all accessories and original packing if you may return the item.
You can return the 110-120V product only within the United States, and the 220-240V product only within the United Kingdom or European Union (shipping the unit to our UK or German address).
We cover with NO-RISK "Love it or Send Back" Policy only the brand-new products.
All sales of refurbished, pre-owned, open-box, and other discounted items are final and non-returnable.
Please ensure you buy our product directly from us to get this RISK-FREE experience.
We cannot provide this kind of service, the same as the warranty, life-time trade-in policy, and all other additional protections for the products which we do not sell.
We sell only directly to customers, so if you see our product on auction, offered by outlets, or any other sellers, it is either a damaged one, or the item intended for another country, or even counterfeit. For your safety, please buy only from the manufacturer, or our Far Infrared Amethyst Mat stores on marketplaces.
Please make sure you look through our Return Policy as well.
For the items which were tried, you may be subject to a 15-20% restocking fee. We must replace the disposable covers due to hygienic reasons. That's the reason, but we charge only the cost price.
No restocking fee applies to unopened new products with intact covers packages or the incorrect or defective items received from us due to our error.
Both shipping to you and return shipping cost will be your responsibility and deducted from the refunds.
LIFETIME TRADE-IN POLICY
We have a trade-in policy for those customers who purchased a full-price brand-new product at our Far Infrared Amethyst Mat Stores on Amazon or eBay or directly from us.
It works only for the purchase of a new mat of the same or higher price.
If the old mat is in good working condition, a customer can get a trade-in allowance equal to 40-50% of the amount paid for the original product decreased for sales taxes and our shipping costs, free products, rebates, and promotions provided at the moment of the original order.
We apply this policy to the non-functional, defective, or damaged products as well. So your product always holds value, no matter what condition it is.
"Shipping costs" are the expenses we pay to ship the original mat to the customer. Though we offer free shipping, these costs are in the listing prices, and we pay for the product delivery to you.
These shipping costs range between $20 and $150, depending on the product size and model. For example, we pay $20-25 for a mini mar, $30-35 for a midsize mat, $50-60 for a professional one delivery to the customer within the continental states.
If you received any special promotions, discounts, or rebates at the moment of the original purchase, or the order was previously refunded partially or in-full, the basis of what you paid goes down for the same amount.
The exact trade-in value depends on your mat age and condition.
This policy does not cover used, refurbished, or discounted product purchases, products in professional or commercial use, products purchased from other sellers, outlets, or private parties.
