Need help?
Frequently Asked Questions
General & Shipping
Our company, MediCrystal LLC, is based in the USA and we manufacture our mats in China. Our production facilities are registered with ISO, TUV, CE, and FDA. We import many parts from Korea and source high-quality natural amethyst stones from South America. We supervise all stages of production and packing and assign a unique serial number to each product.
Before shipping, all mats undergo stringent quality control to ensure they meet our high standards. We offer a fast and free warranty, a hassle-free trial, a 45-day return policy, and a lifetime trade-in policy to back our products.
Our story is simple. We were impressed with the healing power of precious stones and heat therapy, but the high cost of amethyst biomats made it difficult for many people to afford them. We started our business to make amethyst products more accessible to everyone.
All of our amethyst and gemstone mats are currently manufactured in Liaoyang province, China, which is renowned for its tourmaline and jade mines. We import amethyst and some other stones from Brazil or Uruguay. Additionally, many of our parts and components are imported from Korea. The manufacturing process is fully supervised and controlled by MediCrystal, LLC.
If you need to return an item, you can do so within 45 days of purchase. However, please note that this policy does not apply to customized mats, 220v mats, pre-owned, refurbished, discounted mats or mats that have been shipped abroad.
We will cover the return shipping cost if you receive a wrong or defective item due to our error. The customer is responsible for paying the return shipping fee for all other returns. We usually refund the full purchase price, but a small restocking fee may be charged. This is because we pay for shipping and insurance, even though shipping is free for our customers.
Absolutely. You are still covered by our 45-day return period.
We offer a 1-year warranty on all new mats. Even after the warranty expires, we will still cover any repairs at a minimal cost.
Our classic amethyst mats with triangular windows come with a 2-year warranty. If you find a better warranty, send us a screenshot of the terms, and we will match it, plus add three months to your warranty.
If you encounter any issues with the mat or the controller, we will provide you with a replacement as soon as possible. We cover all the shipping costs.
If you're interested, you can also purchase a 5-year extended home use warranty. It costs 40% of the retail price for classic mats and 50% for mats with additional functions like PEMF or Photons. Please let us know if you have any questions.
The mat set includes:
- MediCrystal amethyst or gemstone mat
- Controller with wires
- Thick 3-D Air Mesh Pad to cushion the mat and eliminate extra pressure from crystals or stones
- Waterproof but FIR, PEMF and Ions Permeable Protection Cover
- Bag for carrying and storage
- User guide, Quick start guide, Catalog
If you opt for free shipping within the United States, you can expect to receive your order within 10 business days. We have multiple warehouses located throughout the country and typically deliver within 7 days. However, if you require your mat sooner, you can select expedited shipping during checkout.
Please note that the shipping time for our products may vary from 2 to 4-5 weeks. Any delays are usually associated with customs procedures.
The shipping costs depend on the product's model, size, and weight. For priority service delivery abroad (we ship to Europe, the UK, Russia, HK, Australia, and UAE), the standard USPS fees are $100 for Mini Mat, $200 for Midsize, and $300 for Pro Size.
Please keep in mind that you may also be subject to VAT and local customs import taxes at the destination,
Shipping to Canada typically takes between one to three weeks. Any delays are usually due to customs procedures on the Canadian side. The shipping costs are determined by the size and weight of the model. The standard USPS fees for priority service delivery are $70 for Mini Mat, $120 for Midsize, and $200 for Pro Size.
Sales & Discounts
Discounts are available for professionals, wholesalers, military personnel, reviewers, influencers, and many other private and business customers.
Please don't hesitate to contact us at medicrystal@medicrystal.com with your specific needs, and we will create a custom offer just for you.
Yes, we do. These mats are usually in Like New/Open box condition (customer returns within the 45-day trial period) and cost 50-80% less than their original price. All of our pre-owned products come with a 1-year warranty and are sold in complete sets with all accessories unless specified otherwise. Please note that all sales are final and not subject to our return policy.
If interested, we can send you a list of available items and generate an invoice link. Availability is not guaranteed, as these items sell quickly.
In addition to our electric amethyst mats, we also offer non-powered mats without an operational heating system.
Some customers use these mats as carpets to cover the entire floor in a child's room, or at least the bed, to protect against electromagnetic fields or radiation from underground water sources.
These mats utilize the body's natural heat to produce FIR rays, providing the therapeutic benefits of pure and natural amethyst.
When disturbed by body heat or pressure, negative ions are emitted naturally by crystals. These ions are more easily absorbed by our bodies than those generated by air ionizers.
Other ways to use non-powered mats include those prohibited for electric ones.
• to bend, wrap and cover your body
• for children to play, step, dance, run, train, or for children's entertainment
• for practicing active yoga exercises
• for underwater, in-pool use
• to use on a car seat (if the seat is heated, the heat will be converted to FIR by the mat)
• Some of our customers even buy such unpowered mats for pets. Cats love them!
VOLTAGE & POWER CONSUMPTION
Yes. Please ensure that you select the correct voltage product while placing an order.
The length of the electrical cord for all models is approximately 10-15 feet, including the cable from the mat to the controller and from the controller to the plug.
It is possible to use an extension cord as long as it is as thick as the cable of your controller. We recommend using a heavy-duty extension cord.
We recommend one with a built-in surge protector like this: https://www.amazon.com//dp/B01LWQ933G to protect your controller from power spikes.
Using the Professional mat in your clinic for 10 hours per day will cost you a maximum of $10 per month.
All numbers are approximate as the mats do not heat all the time; they turn ON and OFF to maintain a set temperature.
Sleeping on the mat at the lowest heating level may be heating only several minutes per hour.
All mats have heavy-duty analog timers with various settings. But if you’d like, you can use an additional electronic plug-in timer.
Gemstones & Functions
All our mats are built only with 100% natural Grade A+, untreated, non-painted, non-irradiated purple amethyst from South America.
Tourmaline is a unique stone with pyroelectric and piezoelectric properties that can generate negative ions when heated or under pressure.
Yes. It is a natural, unique feature of amethyst, jade, tourmaline, and many other crystals and stones to emit FIR rays when they are hot.
For Amethyst mats, it is 3.66 x 102 W/m2. These mats have a minimum efficiency of 93% in the wavelength range of 5-14 microns. This wavelength range is best utilized by the human body. Almost 80% of this energy is transferred at two "amethyst peaks" at 7 and 12 microns.
For mixed gemstone mats, it is approximately 3.7 x 102 W/m2. These mats have a minimum efficiency of 93% and can operate effectively within a wider range of 4-20 microns. Approximately 50% of the heating energy is transferred at two amethyst peaks, which occur at 7 and 12 microns.
Amethyst is known as the primary healing stone because it emits rays that are considered bio-compatible and bio-resonant when preheated. This is why amethyst is used as the main crystal for generating Far Infrared Rays.
Natural black tourmaline and ceramic tourmaline disks are the most effective in generating negative ions. This is because we bake them with ores, volcanic rocks, yellow clay, gold and red ochre, elvan and other minerals to enrich anion emission to a highly healthy level of 700-1500 ions.
Bian stone is an ancient material that was used for acupuncture, moxibustion, and making various healing tools, as well as musical instruments for imperial ceremonies. Despite its widespread use in ancient times, it was lost for several thousand years before being rediscovered in modern times as the 'pumice stone' from Sibin.
When heated, bian stone emits ultrasonic waves with bio-resonant properties that are believed to benefit the body according to Traditional Chinese Medicine.
Red agates have been used for healing since ancient times due to their various properties.
The following books provide insight into the healing properties of different crystals according to traditional and holistic medicine.
The Book of Stones: Who They Are and What They Teach by Robert Simmons and Naisha Ahsian
https://www.amazon.com/gp/product/1556436688
The Crystal Bible by Judy Hall
https://www.amazon.com/gp/product/1582972400
Healing Crystals: The A - Z Guide to 430 Gemstones by Michael Gienger
The Photon or Bio Stimulation Monochromic Red Light wavelength is 660Nm.
Some mats - Flexible Purple, 5-gem and 7-gem mats - use Next Generation Photon lights. Each lamp has one Visible Red Monochromatic 660 Nm and two invisible Near-Infrared and/or Mid-Infrared 800-1200 Nm light emission diodes.
Red light is excellent for photon therapy as it can penetrate several millimeters deep into the skin's surface layer and has been shown to improve microcirculation. In addition, numerous studies on Pubmed demonstrate the healing potential of visible red light for nerve regeneration.
There are many studies that discuss the benefits of red light for immunity, nerves, and joint health.
All MediCrystal mats use zero-emission fabrics and an artisan sewing technique to affix the stones without any glue or chemical compounds. They are safe for humans and pets and emit no odors.
All mats generate negative ions through amethyst, tourmaline, other stones, and special anion layers within the mat.
Crystals naturally produce ions and generate more when heated.
The mat's heating system or even body warmth can create 500-1500 ions per cubic centimeter of air via crystals and negative ion layers. If there is nobody on the mat, it may emit 200-300 ions per cc.
The crystals of the mat emit FIR rays constantly and use body heat when unplugged. The more warmth they absorb, the more they emit.
This simple device is designed to test the function of Pulsating Electromagnetic Fields (PEMF).
We cannot feel PEMF with our body's sensors, but the movement of the metal cylinder inside the vial after PEMF is activated on the controller indicates that the PEMF function is active. This movement is the reaction to the magnetic field pulsing. It is stronger when closer to the PEMF coils and diminishes with distance.
Please, check this video:
PEMF coils are placed within the mat's layers to direct pulsed magnetic fields, stimulating cellular regeneration and repair within the body's tissues.
PEMF therapy can maintain cell potential at -70–90 millivolts, potentially providing healing effects with a relaxing and refreshing outcome.
Many scientific studies have found that PEMF therapy is beneficial for bone and joint health. It also directly affects our nerves and may cause neural inhibition of pain signals. You can find more information about PEMF by conducting a search on PUBMED.
Yes, but only for informational purposes.
"98.6 – Ideal Body Temperature as the Secret to Optimum Health" by Dr. Uwe
http://www.uwekarstaedt.de/wp-content/uploads/2016/05/Extract-98.6-F-Ideal-Body-Temperature-as-the-Secret-to-Optimum-Health-by-Uwe-Karstaedt.pdf
"The BioMat Book – Far-Infrared and Vibrational Medicine" by Dr. Circus
http://drsircus.com/light-heat/ideal-body-temperature/
“4-th Treatment For Medical Refugees or Thermo therapy in 21-st century” by Dr. Nobuhiro Yoshimizu a famous Japanese oncologist
http://www.bio-mat.com/4th_Treatment_for_Medical_Refugees.pdf
“The Ion effect” by Fred Soyka*
https://www.amazon.com/Effect-Fred-Soyka-Alan-Edmonds/dp/0553143883
"PEMF - The Fifth Element of Health: Learn Why Pulsed Electromagnetic Field (PEMF) Therapy Supercharges Your Health Like Nothing Else!” by Bryant A. Meyers
https://www.amazon.com/PEMF-Element-Electromagnetic-Therapy-Supercharges-ebook/dp/B00EU19OSE
The health benefits of far infrared therapy, thermal therapy, PEMF, red light, and negative ion therapy have been extensively studied for over 50 years by doctors, scientists, and research groups.
Each of them has proven healing properties and promotes a healthy lifestyle, aiding a variety of health conditions.
EMF & Heating
According to the specifications, the heating system emits less than 2mG, but the heating elements inside may emit between 0.1-0.2mG.
It is generally considered that 1mG is safe for sleeping, and the typical in-home EMF background ranges from 0.5 to 2mG. The heating elements distributed throughout the mat to preheat the crystals can be considered EMF-free.
2mG refers to small spots on the mat where bimetal safety switches are located. These spots may emit more EMF than the heating elements. The bimetal strips used in these switches are very small, measuring about half an inch in width and one inch in length, and protect the mat from overheating by interrupting the power if the main thermostat system fails.
There are some videos with EMF testing on our YouTube channel https://Youtube.com/MediCrystal
Our MediCrystal mats provide full protection against harmful EMFs through integrating EMI (Electro-Magnetic Interception) technologies.
The mats are made up of low-emission heating elements that are double-insulated with silicon and Teflon. To maintain the remaining EMFs at a nearly zero level, special EMI layers have been added inside the mats, along with copper, carbon, and silver fiber.
The controller has an AUTO EMF intercepting function that automatically identifies and suppresses electromagnetic waves.
Our mats’ EMF blocking technology averages a drop of more than 10 dB, which is far better than the standards for safety established by the FCC for the USA and CE for Europe (40-60 dB). Safety and absence of harmful electromagnetic fields are confirmed by EMF testing in a TUV-registered laboratory.
Our mats are among the safest in the market and are comparable to Richway Biomats, Healthyline mats, Ereada and other famous brands regarding EMF levels and interception.
The mat should not feel hot to the touch. Amethyst radiates heat, and the mat's surface remains warm, which is normal. When you lie on the mat, your body's cells will absorb all the heating energy.
If you don’t lie down on the pad or cover it with a thick protector like the 3-D Pad or a blanket, the heat from the stones will dissipate into the air. To get the mat really hot, up to 70°C (158°F), please cover it while preheating.
If the mat is covered with a thick fitted protector or blanket, or if you are lying on it, it will start heating immediately and reach its highest temperature in about 30 minutes.
If the mat is left uncovered and the ambient temperature is low while the airflow is high, it may take the mat 1-2 hours to reach its maximum level. However, it is still possible that the mat may never reach the same level as it would if it were covered.
Using the mat
Certain medications, like diuretics, barbiturates, and beta-blockers, can interfere with the body's natural ability to regulate temperature, potentially leading to heat stroke. Over-the-counter drugs, such as antihistamines, sleeping aids, and blood thinners, can also increase the risk of heat stroke. Additionally, certain substances like alcohol, narcotics, painkillers, anti-psychotic medicines, and sleeping aids can impair judgment, making them particularly dangerous.
Consult a healthcare professional before using this device.
Pregnant women must avoid using heating therapy or FIR mat in heating mode as high temperatures can cause harm to the fetus. However, they can still use the mat in unpowered mode for ion therapy or to sleep on it. But before using it with heating, PEMF or red light, it is essential to consult a physician to ensure the safety of the mother and the baby.
Using the mat in heating mode is a contraindication for anyone with an internal pacemaker or defibrillator. Consult a physician or health professional before use.
Safety precautions should be taken when using infrared rays to warm silicon implants in direct contact with a mat.
If one has breast implants but lays face-up, there should not be a problem.
Usually, silicon used in medical implants is known to melt at over 200°C (392°F), so infrared rays should not adversely affect it.
Titanium implants typically reflect far infrared rays, making them generally safe. However, if you experience any discomfort from them, it is recommended to decrease the heating temperature and the duration of the procedure.
Titanium is only slightly magnetic and does not noticeably interact with static magnets or PEMF, making it safe for such therapy.
It is advisable to consult with your surgeon and a representative from the implant manufacturer before using the mat on high heat levels.
If you are using transdermal medication patches, it is important to consult your doctor, as the medication's absorption rate may change. Additionally, sweating may cause the adhesive to come off.
If you use heating creams or balms, avoid using them with the mat to prevent burns.
Placing your head on the mat's heating area is not recommended since our brains do not have the same efficient cooling system as the rest of our body.
You should not experience any discomfort or fatigue during the procedure. If you do, decrease the sessions’ temperature, length, and frequency to the lowest possible.
Drinking plenty of water, mineral water, or herbal tea is important to replenish lost minerals like calcium, potassium, sodium, and magnesium.
Starting too fast may result in temporary symptoms of organism detoxification (healing crisis).
Some chemicals and toxins that we ingest through air or food are difficult for our bodies to digest or excrete. Since they are fat-soluble, they tend to accumulate in adipose tissue.
The problem is that toxins are absorbed from fat tissues into the bloodstream before being excreted through sweat pores.
During mat use, fat storage can release remnants of past medicines, including toxins, anesthetics, antidepressants, sedatives, and chemotherapy.
As substances travel through your bloodstream, they can have the same effects on your body as they did when you originally took them. If a lot of toxic residue has accumulated in your fat tissues and is released too quickly, it can make you feel worse. This is known as detoxification or a healing crisis.
Having a doctor or a trusted companion supervise the detoxification program is important. One should also educate themselves on the subject and strictly follow the health professional's protocol.
It is advisable to reduce the intensity, duration, and frequency of heating sessions and consult with a healthcare professional if you experience any healing crisis symptoms.
It may also manifest as a deterioration of a pre-existing medical condition. During the crisis period, some patients may feel:
Acidic Body Condition: weakness, feeling sleepy, thirsty, yawning during the daytime*
High Blood Pressure: feeling dizzy, slight headache for about 1 to 2 weeks*
Poor Blood Circulation: feeling tired, joint or muscle pain for 1 to 4 weeks*
Anemia: may have slight nosebleed*
Gynecological Patient: increased menstrual discharge, early menstruation*
Diabetic patients: blood sugar may increase slightly, temporarily, and limbs may swell slightly*
Weak Stomach: diarrhea, hot feeling in the chest, loss of appetite*
Gastroptosis: feeling of heaviness and gas in the stomach, stomach ache, nausea*
Kidney Problem: protein may decrease slightly in the short term, and the face may swell slightly*
The symptoms may also be signs of a serious illness. If symptoms persist, stop using the mat until you get approval from a doctor.
The mat is generally suitable for children but requires extra caution.
It is not recommended for newborns and infants to use heat or magnetic therapy. Children can use the mat cautiously, but only with a doctor's approval and under the supervision of an adult. They should use the mat on low heat or negative ion mode only unless they have been advised to do otherwise by a health professional.
Children's core body temperature rises faster than adults due to a higher metabolic rate per body mass, limited circulatory adaptation, and less effective sweating.
It is recommended to consult with the child's pediatrician before using the FIR mat. Additionally, it is important to exercise common sense while using the mat.
Do not use heating modes on mats with babies or children who cannot express themselves well.
Children or toddlers should not be left unsupervised on the mat as they may cause damage to the inner sensors while walking, playing, or jumping.
Although it places a lot of responsibility on the supervising adult, there have been many reports about FIR rays calming hyperactive children before sleep time and helping them re-energize and improve their behavior.
Heat applied to the lower back or abdomen during menstruation may temporarily increase menstrual discharge in women.
Some women endure this process to gain the pain relief commonly associated with their cycle, whereas others simply choose to avoid using the mat during that time of the month.
It is important to protect sensitive areas from heat, such as the groin, face, and head. Check out articles for more information, like this one:
https://ereada.com/blogs/news/far-infrared-heating-therapy-men-fertility-testicles-protection
Proper hydration is necessary if you use your infrared gemstone mat on high heat for detox procedures and sweat a lot.
It is important to drink mineral water to replenish electrolytes before, after, and, if needed, during sessions on the mat.
The mat has special heat-reflecting layers that direct heat and FIR rays upwards. This should be sufficient, but if you have a memory foam mattress or are using the mat on a hardwood floor, it is recommended to place a towel, under-pad or a sheet under the mat for extra protection. In case you use the mat with its cover (pillowcase style), it also has a protective layer underneath it.
The traditional use of these crystals in Asia was to cool one down in summer and warm them in winter.
The mat can be used in the summer, too; just avoid using the heat settings to stay cool.
The mat absorbs excessive heat from overheated body parts and returns it as FIR rays to improve circulation.
Cats and dogs are attracted to amethyst and gemstone mats due to their sensitivity to certain energies that humans may not detect.
Pets might cause damage to the mats by scratching, which is the only issue.
We recommend non-powered, non-electric mats for pets.
It is better to wear comfortable and soft made of natural materials (cotton, bamboo, linen etc) clothing.
Memory foam would block the FIR heat, Negative Ions, PEMF and Photons from your mat. Please never put it on your move while in heating mode.