Risk-free Purchase Policy. Love it or Return Within 45 Days!


You have 45 days to try our MediCrystal Mats, Heating Pads, and other hot stone products purchased directly from us on MediCrystal.com within a grace 45 days period.

Using our heated stone products is an enjoyable process. Most customers feel benefits just after the first session; other folks need to accommodate to crystals pressure and start to enjoy it after several weeks.

If the mat does not work for you, you do not need to make such a significant investment.

We protect your purchase with NO-RISK "Love or Send Back" 45-days Policy.

If you do not feel comfortable, do not like the product for any reason, or just changed your mind, you may return any new item purchased from us within 45 days of delivery for a full refund.

If you need to return the product, please contact us by e-mail Support@MediCrystal.com for Return Authorization and return shipping label. 

Try the mat RISK-FREE!

It's an excellent chance to test drive an expensive Heated Crystal Infrared, Photon, or PEMF Mat paying only for shipping and keep the product if it works or send it back if it doesn't.

However, there is a couple of restrictions.

We cannot accept returns of damaged or contaminated products or those used with pets or smoke environments.

Please make sure you keep all accessories and original packing if you may return the item.

You can return the 110-120V product only within the United States, and the 220-240V product only within the United Kingdom or European Union (shipping the unit to our UK or German address). 

We cover with NO-RISK "Love it or Send Back" Policy only the brand-new products

All sales of refurbished, pre-owned, open-box, and other discounted items are final and non-returnable.

Please ensure you buy our product directly from us to get this RISK-FREE experience.

We cannot provide this kind of service, the same as the warranty, life-time trade-in policy, and all other additional protections for the products which we do not sell.

We sell only directly to customers, so if you see our product on auction, offered by outlets, or any other sellers, it is either a damaged one, or the item intended for another country, or even counterfeit. For your safety, please buy only from the manufacturer, or our Far Infrared Amethyst Mat stores on marketplaces.

Please make sure you look through our Return Policy as well.

For the items which were tried, you may be subject to a 15-20% restocking fee. We must replace the disposable covers due to hygienic reasons. That's the reason, but we charge only the cost price.

No restocking fee applies to unopened new products with intact covers packages or the incorrect or defective items received from us due to our error. 

Both shipping to you and return shipping cost will be your responsibility and deducted from the refunds.