You have a 45-day trial period for brand-new products purchased from MediCrystal.com.
While some customers may feel the benefits after just one session, others may need a few weeks to adjust to the pressure of the crystals before fully enjoying the experience.
If the mat doesn't meet your needs, you don't have to make a significant investment.
If for any reason you are not satisfied with your purchase, you may return it within 45 days for a full refund.
If you need to return the product, please e-mail Support@MediCrystal.com for Return Authorization and return shipping label.
Please note that we are unable to accept returns for products that have been damaged, contaminated, or used in environments with pets or smoke.
Please retain all original accessories and packaging when returning the item.
For items that have been used, a 15-20% restocking fee may apply.
No restocking fee will be charged for unopened products with intact packaging or incorrect/damaged items due to our error.
Both shipping to you and return shipping costs will be your responsibility and will be deducted from the refunds.
You can return the 110-120V product only within the US and the 220-240V product only within the UK or EU (shipping to our UK or German address).
All sales of refurbished, pre-owned, open-box, and other discounted items are final and non-returnable.