Warranty

The MediCrystal® Mat is a top quality, durable product with a long life and a very small percentage of factory defects. It is covered by a one year warranty, starting from the day it is purchased.

Your warranty is automatically activated if you purchased your MediCrystal product from MediCrystal LLC on MediCrystal.com web site or Amazon marketplace.

Our goal is to help you get the product working quickly and with no or minimal expenses to you. We will do our best, but, please note that though the warranty is full against manufacturing defects, it does not include typical wear and tear, accidents or improper use. Please, remember that the most frequent cause for controller failure is the power surge, which is not covered by the warranty. It is your responsibility to ensure the controller is properly plugged into a socket that is fully surge protected. If you believe this is the reason for your controller’s failure, the quickest path to resolution is to purchase a new controller from us which may cost $50-$100, shipping included.

The full standard warranty terms are below.

  1. This warranty provided for the products marketed by MediCrystal LLC shall be 12 months (24 months for Classic MediCrystal® mats) from the date of purchase unless stated different on the prodcut page.
  2. The warranty applies only to the products purchased from MediCrystal LLC in the USA.
  3. The warranty is subject to each of the terms and conditions stated herein, MediCrystal LLC warrants that this product is free from defective materials or factory workmanship and will replace or repair this unit or any part thereof, if it proves to be defective in normal use within the warranted period (24 months) from the date of original purchase.
  4. This warranty applies only to the operation of the product by original purchaser under conditions for which it was designed, and does not cover loss or damage resulting from unauthorized modification, connections, repair including but not limited to the use of unauthorized spare parts in repairs, accident, negligence, abuse or misuse, environmental conditions such as fire, flooding, corrosion, sand, dirt, windstorm, hail, earthquake, or accidental damage resulting from improper use, falling down or electrical surge and fair wear and tear of the product.
  5. This warranty does not apply if the product serial number has been removed, defaced or altered.
  6. Any repaired or replaced product will be warranted for the balance of the original warranty period or for ninety (90 ninety) days from the date of repair / replacement, whichever is longer.
  7. Transportation, delivery and handling charges incurred into the shipping of the product to and from the company or its authorized dealer center will be born by the purchaser unless stated otherwise by MediCrystal LLC.
  8. If the product is presented after the limited warranty period, the normal service policies shall apply and the purchaser will be charged accordingly.
  9. The purchaser must produce a copy of the original sales slip, a credit card receipt, or other proof of the date of the original purchase to confirm the warranty validity when servicing the product. In the event that this confirmation is not produced, service charges together with the payment for any parts being replaced are applicable and the purchaser will be charged accordingly.
  10. All warranty information, product features and specifications are subjected to change without notice.
  11. To invoke warranty service prior to submitting your product, contact us by email support@MediCrystal.com to obtain a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package. All postage, insurance, transportation, or shipping costs incurred in presenting or sending your product for service will be your responsibility unless stated otherwise by MediCrystal LLC.

DISCLAIMER

*Note. MediCrystal products are not intended to diagnose, cure, treat, heal, mitigate or prevent any illness, disease, symptom or medical condition or to be a substitute for a professional health advice. The information in this manual and on this website is for informational purposes only and is not a health claim or a substitute for a professional medical advice. Specific medical advice should be obtained only from a licensed health care professional. The MediCrystal Mattress is a consumer, home-use product, a kind of warming spa hot stone mattress and is in no way a substitute for traditional medical care. MediCrystal LLC does not claim in any way that any of the products presented will cure or heal any disease or medical condition. These and all other products purchased from MediCrystal LLC are non-medical, non-medicinal devices. If you are suffering from any medical conditions, consult your physician or medical provider before using these products. The products, information, and best practices presented by the www.MediCrystal.com, www.AmethystMat.com website, in its Owner’s Guides, or in any related documents or labeling of MediCrystal LLC are for informational purposes only and are not intended to diagnose, treat, cure or prevent any disease or illness. They are not intended to prescribe or to be a substitute for medical treatment of any kind. Nor are they intended to be a replacement for professional consultations with medical doctors. MediCrystal LLC or any of its directors, employees, agents or representatives will not be held liable for any adverse effects resulting from the use of the MediCrystal Mattress, or from individuals who choose to pursue information presented here as they do so solely at their own discretion. No statements in this manual or the website, www.MediCrystal.com, www.AmethystMat.com, have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products or information to diagnose, cure, treat, mitigate or prevent disease in humans or in pets. The contents and/or information and/or anything contained in the website (www.MediCrystal.com, www.AmethystMat.com), Owner’s Guide, and related documents or linked-to shall not be attributed to any blame and/or charges. If you have symptoms related to any serious disorder, you should seek the help of a licensed physician. It is ultimately your responsibility to consult a health care practitioner before or during the use of the MediCrystal Mat. MediCrystal LLC does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed here. You fully understand that the use of the products and related information is solely done at your own risk. MediCrystal LLC does not represent or warrant that materials in the manual are accurate, complete, current, reliable or error-free. None of MediCrystal LLC or any of its directors, employees, agents or representatives will be liable for damages, claims, expenses or other costs including without limitation legal fees arising out of or in connection with the use of, or inability to use, any information contained in the Owner’s Guide or www.MediCrystal.com, www.AmethystMat.com website. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation compensatory, direct, indirect, and exemplary and all other damages, income or profit loss or damage to property and claims of third parties.