Customer Support

All questions about the MediCrystal® Mats can be sent to MediCrystal LLC via email support@MediCrystal.com. We are willing to help you and reply most inquiries within several hours 7 days a week.

In order to solve any issues immediately, we provide you with the CEO level customer support.

We operate our customer service mostly through email but if you need to call us for urgent matters or leave a voicemail, the phone is (800) 362-2088.

Should you need to contact us via our mailing address, we can be reached at: MediCrystal LLC, 30 N Gould Street, Suite #5304, Sheridan WY 82801.

Please be aware that we are NOT medical professionals and cannot provide any medical advice, assistance or recommendations.

Please visit our Youtube channel (https://www.youtube.com/MediCrystal) for instructional videos and our website (http://www.MediCrystal.com) for more valuable information about our products and to download the most up to date version of the MediCrystal® Mat Owner’s Guide. Please, sign up for our promotions newsletter. We provide some special offers and discounts for our existing customers. All you need to do is to request it by email.

We believe you will be very pleased with our company, but more importantly, with the functionality and effects of our MediCrystal® Mats. We wish you and yours better health and quality of life.

DISCLAIMER

*Note. MediCrystal products are not intended to diagnose, cure, treat, heal, mitigate or prevent any illness, disease, symptom or medical condition or to be a substitute for a professional health advice. The information in this manual and on this website is for informational purposes only and is not a health claim or a substitute for a professional medical advice. Specific medical advice should be obtained only from a licensed health care professional. The MediCrystal Mattress is a consumer, home-use product, a kind of warming spa hot stone mattress and is in no way a substitute for traditional medical care. MediCrystal LLC does not claim in any way that any of the products presented will cure or heal any disease or medical condition. These and all other products purchased from MediCrystal LLC are non-medical, non-medicinal devices. If you are suffering from any medical conditions, consult your physician or medical provider before using these products. The products, information, and best practices presented by the www.MediCrystal.com, www.AmethystMat.com website, in its Owner’s Guides, or in any related documents or labeling of MediCrystal LLC are for informational purposes only and are not intended to diagnose, treat, cure or prevent any disease or illness. They are not intended to prescribe or to be a substitute for medical treatment of any kind. Nor are they intended to be a replacement for professional consultations with medical doctors. MediCrystal LLC or any of its directors, employees, agents or representatives will not be held liable for any adverse effects resulting from the use of the MediCrystal Mattress, or from individuals who choose to pursue information presented here as they do so solely at their own discretion. No statements in this manual or the website, www.MediCrystal.com, www.AmethystMat.com, have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products or information to diagnose, cure, treat, mitigate or prevent disease in humans or in pets. The contents and/or information and/or anything contained in the website (www.MediCrystal.com, www.AmethystMat.com), Owner’s Guide, and related documents or linked-to shall not be attributed to any blame and/or charges. If you have symptoms related to any serious disorder, you should seek the help of a licensed physician. It is ultimately your responsibility to consult a health care practitioner before or during the use of the MediCrystal Mat. MediCrystal LLC does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed here. You fully understand that the use of the products and related information is solely done at your own risk. MediCrystal LLC does not represent or warrant that materials in the manual are accurate, complete, current, reliable or error-free. None of MediCrystal LLC or any of its directors, employees, agents or representatives will be liable for damages, claims, expenses or other costs including without limitation legal fees arising out of or in connection with the use of, or inability to use, any information contained in the Owner’s Guide or www.MediCrystal.com, www.AmethystMat.com website. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation compensatory, direct, indirect, and exemplary and all other damages, income or profit loss or damage to property and claims of third parties.